INFO (AT) LISANOTUSPAJA.COM

I take new commissions about every half a year
I will inform on my social media when the commissions are open.

FOLLOW THE CREATURES ON SOCIAL MEDIA!

TERMS OF SERVICE:

COMMUNICATION

Every order will be carefully discussed with the customer so that the final work will be as satisfying as possible. Communication is mainly through emails, but progress pictures and chatting can be done through Facebook or Instragram if the customer wishes so.
During the making process I will send pictures of the product for the customer to ensure the creature will turn out to their liking. Please inform me early if you do not want any pictures of your order to be published in social media.

Note that I have had cats and sometimes pets visit my home. Animals are not allowed in my work room, but their fur might still get into your order.

DESIGN

Please send me a reference picture for the character you want. The picture can be drawn by yourself, a colored base art or commissioned from an artist. We can also work on a design together.

I don't make copyright characters as fursuits anymore, but parts like ears and tails are okay. Fan characters are also ok, depending how close they are to the copyright characters. Please don't steal someone else's character design.

Please note once you have paid the first installment and I have ordered the fabric for your costume the desing may not be changed.

DEADLINES

When ordering please tell me if you have a specific deadline in mind and I can tell you right away if it is possible for me to do it. Usually it takes about half a year to get a fursuit from me. I take new orders twice a year and fill up my work schedule for half a year at a time. I will inform all my customers at what point I have scheduled their order so they know when to expect the first WIP pictures.

SIZING

For fursuits I need measurements of the customer (guide in the fursuits-section), please be especially precise when taking the body measurements. Do not add any extra centimeters/inches of your own but inform me if you want a part more loose. I will leave room for sitting and movement range. For foam shaped bodysuits I need a duct tape dummy to get the correct fit.

In case the product doesn't fit and the all the given measurements have been correct I will adjust the suit for a proper fit for free.

PAYMENTS

The payment will be via bank transfer (finnish customers) or via PayPal (foreign customers). I will send the invoice to your email.

For orders over 100e I require a pre paid deposit which is about 1/4 of the final price. This money goes for the supplies and will not be returned if the customer cancels their order.

I can take payment plans but the order must be paid in half a year before I take in the next order patch.

Please communicate with me if you get any problems, miss a payment or need more time.

REFUNDS

Any payment after the pre paid deposit is refundable if for some reason you don't want your order anymore. I have the right to sell the already started order for someone else with small changes so that it doesn't look like your character anymore.

After you have received your order it is no longer refundable. If you want to sell your suit/order you can do so and I can help you advertise it on my social media. It is not polite towards the maker to sell the suit for higher than you bought it.

SHIPPING

Shipping is not included in the price. Shipping for fursuit is around 11e inside Finland, 20-50e inside Europe, more for other countries. Please inform me if you want me to use a specific shipping method or company. I will send the tracking number for you.

The finished product and the postage have to be paid before I send the order. The orders can also be picked up from my workshop or from my table at the convention I am visiting if discussed beforehand.

I am not responsible for orders that a lost or damaged in the mail but will help all I can in case of any problems.

REPAIRS AND WARRANTY

My goal is to make high quality, durable costumes. If for some reason your order needs repairs or you notice a faulty I am glad to fix it.

In careful and normal use I will fix the damaged parts for free within 6 months from you receiving the order. Customer pays for shipping or transports the order to me. I case there is a clear manufacturing error I (the seller) will cover all shipping costs.

After the 6 months I can make repairs or alterations for a fee.

AGE

You must be over 18 years old to order from me. If you are a minor your parent can order for you.

PRIVACY

When commissioning me your private info such as your address and name will not be stored or given to 3rd parties. Your info will only be used to complete and ship your order.
I will never reveal who ordered each product unless the customer wants me to (for example mention their social media account when I post pictures of the order).

AGREEMENT

By paying your first non-refundable deposit, you are agreeing to these terms.